We can help our members with contract and payment disputes, all dealt with in a professional and confidential manner:
“Thank your very much Scottish Artists Union, once again you have kicked the arse of a gallery so I’m getting paid! This is great, I really appreciate your help. Thank you so much, you can count on my support for every day until I die and possibly for a few years after that as well!” A Union Member
We provide a whole range of learning opportunities designed and delivered by artists for artists:
“I feel the training will have a lasting impact on me and hopefully make collaborative projects more successful in the future. It's not often I get the chance to slow down and reflect on my goals or how to reach them” A Union Member
When members who get in touch with us, we ask for their feedback.
100% of respondents say:
- We reply to members enquiries in a reasonable timescale
- They are happy with our response to their enquiry
- The Scottish Artists Union helped resolve their query
We also receive some great suggestions from members on how to improve the ways we communicate, support and deliver services to our members.
Finally, we ask our members how likely are they to recommend the Scottish Artists Union to family and friends. The responses to this question are calculated in a special way to produce what is called a Net Promoter Score (see below for further details).
We are delighted to say that our members give us a fantastic score of 77%.
The Net Promoter Score is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? The scoring for this answer is most often based on a 0 to 10 scale.
Those who respond with a score of 9 to 10 are called Promoters and are considered likely to exhibit value-creating behaviours, such as buying more, remaining customers for longer, and making more positive referrals to other potential customers. Those who respond with a score of 0 to 6 are labelled Detractors, and they are believed to be less likely to exhibit the value-creating behaviours. Responses of 7 and 8 are labelled Passives, and their behaviour falls between Promoters and Detractors.
The Net Promoter Score is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. For purposes of calculating a Net Promoter Score, Passives count toward the total number of respondents, thus decreasing the percentage of detractors and promoters and pushing the net score toward 0.